TERMS & CONDITIONS

1. Introduction

This website, www.thelandgardeners.com (“Website”), is owned and operated by The Land Gardeners Ltd (“The Land Gardeners”, “we”, “us”, or “our”).

By accessing, browsing, or purchasing from this Website, you agree to be bound by these Terms & Conditions together with our Privacy Policy and any other policies referenced on this Website.

If you do not agree to these Terms, you should not use this Website.

We reserve the right to amend these Terms at any time without notice. Any changes will take effect immediately upon publication on the Website.

If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at studio@thelandgardeners.com

Company VAT No. 268876730

2. Use of the Website

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Website.

You must not:

  • misuse the Website knowingly;

  • upload malicious software or harmful material;

  • attempt unauthorised access to the Website or servers;

  • reproduce or commercially exploit Website content without written permission.

We reserve the right to suspend or terminate access to the Website where misuse is suspected.

3. Products & Services

We make every effort to ensure that product descriptions, specifications, imagery, pricing, and availability are accurate.

However:

  • colours may vary depending on screen settings;

  • natural products and handmade items may vary slightly;

  • measurements and descriptions are approximate;

  • availability may change without notice.

We reserve the right to withdraw or amend products or services at any time.

4. Orders

By placing an order through the Website, you confirm that:

  • you are legally capable of entering into binding contracts;

  • all information provided is accurate and complete.

After placing an order, you will receive an email acknowledging receipt. This acknowledgement does not constitute acceptance of your order.

A contract between you and The Land Gardeners is formed only once your order has been accepted and dispatched.

We reserve the right to refuse or cancel orders for any reason including:

  • product unavailability;

  • pricing errors;

  • suspected fraud;

  • issues with payment authorisation.

If payment has already been taken, a full refund will be issued.

5. Pricing & Payment

All prices are listed in Pounds Sterling (£ GBP) unless otherwise stated.

Prices include VAT where applicable.

We reserve the right to change pricing at any time without notice.

Payment must be received in full before orders are dispatched or services commence.

We accept payment via approved payment providers displayed at checkout.

6. Delivery

Delivery times are estimates only and are not guaranteed.

We are not liable for delays caused by:

  • courier disruptions;

  • customs processes;

  • weather conditions;

  • strikes;

  • events beyond our reasonable control.

Risk in goods passes to you upon delivery.

Ownership of goods transfers only once full payment has been received.

International customers are responsible for any customs duties, import taxes, or local charges.

7. Returns & Refunds

PHYSICAL PRODUCTS

You may return eligible items within 14 days of receipt for a refund, provided they are:

  • unused;

  • in original packaging;

  • in resaleable condition;

  • accompanied by proof of purchase.

Unless faulty, return postage costs are your responsibility.

Refunds will be processed within 14 days of receiving returned goods.

EXCLUSIONS

The following items are non-refundable unless faulty:

  • bespoke or made-to-order items;

  • perishable goods;

  • plants, bulbs, seeds, or fresh botanical products;

  • personalised products;

  • sale or clearance items.

8. Workshops, Events & Consultations

Bookings for workshops, consultations, or events are subject to availability.

Cancellation terms:

  • cancellations made more than 14 days before the event may receive a full refund;

  • cancellations within 14 days may be non-refundable;

  • tickets may be transferable at our discretion.

We reserve the right to alter event details, speakers, venues, or timings where necessary.

If an event is cancelled by us, a full refund or transfer option will be provided.

We are not responsible for travel or accommodation costs incurred.

9. Garden Design & Consultancy Services

Any timelines, planting schedules, or project estimates provided are approximate.

Outdoor works are subject to weather conditions, supplier availability, and seasonal factors.

The Land Gardeners cannot guarantee the ongoing health or performance of plants once installed due to variables outside our control, including:

  • weather;

  • soil conditions;

  • irrigation;

  • pests;

  • maintenance practices.

Clients are responsible for ensuring access, permissions, and site readiness unless otherwise agreed in writing.

10. Intellectual Property

All content on this Website including:

  • text;

  • photography;

  • illustrations;

  • branding;

  • logos;

  • designs;

  • videos;

  • downloadable materials,

is owned by or licensed to The Land Gardeners and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, or exploit Website content without prior written consent.

11. User Content

If you submit reviews, photographs, testimonials, or social media content featuring our work, you grant us a non-exclusive, royalty-free licence to use such content for marketing and promotional purposes.

You confirm that you own or have permission to share such content.

12. Liability

Nothing in these Terms excludes liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • any liability that cannot legally be excluded.

To the fullest extent permitted by law, we shall not be liable for:

  • indirect or consequential losses;

  • loss of profits;

  • business interruption;

  • loss of data;

  • delays outside our reasonable control.

Our total liability relating to any order shall not exceed the amount paid for the relevant goods or services.

13. Privacy & Data Protection

Your personal information is processed in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

14. Third Party Links

This Website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

For questions regarding these Terms & Conditions, please contact:

The Land Gardeners Ltd
Email: studio@thelandgardeners.com
Website: thelandgardeners.com